LoyalTEA & Rewards Program FAQs

JOIN OUR LOYALTEA PROGRAM

Why Join Storehouse Tea’s LoyalTEA Program?

Creating an account and joining our LoyalTEA program gives you a chance to get rewarded for drinking your favorite teas. Turn points into dollars off your tea, exclusive deals, and more!

Frequently Asked Questions

  Do My Rewards Expire?

  I Used My Custom Discount Code to Redeem Points But it Didn't Work? 

  I Added My Email to the Subscription List. Doesn't This Mean I'm Part of the Program?

  I’ve Returned/Cancelled My Order, Will I Still Get the Points?

  Are There Any Product Exclusions?

  Can I Gift My Points?

  I Forgot My Username &/Or Password! Will This Erase All My Points?

  Do I Have to Use My Points at Checkout?

  What Happens if I use a Discount Code?

  Can I Redeem Points AND Use a Discount Code at the Same Time?

  Do Points Round?

  Do Points Include Shipping and Taxes?

  I’m Already Earning Points but I Haven’t “Signed Up”

  I've Been a Customer for a Long Time. Why Don't I Have More Points? 

  What Do I Do if Points Aren’t Showing Up?